privacy policy

Terms of service

Last updated 6 August 2026

This is the deal between Hello DIBS Inc., the company behind Dibs, and the businesses that use it. It is written to be read, because a contract you cannot understand protects nobody. Creating an account means you agree to it.

What Dibs is

Dibs puts a quote form on your website, delivers every lead to you by email and dashboard, and can forward leads to your booking system. Some features contact your leads for you, including an AI assistant that calls them back. You must be a business, and the person creating the account must be allowed to act for it.

What it costs

The form is free, and stays free. There is no card on file and nothing to cancel. Some features are paid extras. A paid feature always shows its price before you buy it, and we never charge you anything you did not explicitly agree to. If you cancel a paid feature, it stops at the end of the period you paid for and the free form keeps running.

Your leads are yours

Every lead captured through your form belongs to you. We hold and process leads to run the service for you: delivering them, showing your dashboard, forwarding them to your booking system, and placing the callbacks you switched on. If you leave, you can take your leads with you and ask us to delete the rest. We also use anonymized, aggregated statistics across all accounts to improve Dibs and publish benchmarks, as described in the privacy policy.

Your side of the deal

• Your business information is accurate, and the website you put the form on is yours.
• You contact leads honestly and lawfully. The form collects each lead's written consent to be called and texted about their estimate. If you contact leads outside Dibs, or after they opt out, staying within the law is on you.
• You do not use Dibs to spam, harass, mislead, or to collect information you have no business collecting.
• You keep your sign-in email secure. Anything done from your account is treated as done by you.

Our side of the deal

• We run the service with reasonable skill and care, watch it, and fix what breaks.
• We tell you the truth about your numbers. Estimates are labelled as estimates.
• We do not sell your data or your leads, and we never give your leads to another company.

What we do not promise

Dibs is provided as it is. We do not promise a particular number of leads, that every call connects, or that the service is never interrupted. Numbers we publish, like conversion benchmarks, are real measurements from real accounts, but your results depend on your website, your traffic and your market.

Liability

To the extent the law allows, our total liability to you for anything arising from Dibs is capped at the greater of $100 or the amount you paid us in the twelve months before the claim. We are not liable for indirect losses such as lost profits or lost business. Nothing in these terms limits liability that cannot lawfully be limited.

Ending things

You can close your account at any time by telling us. We can suspend or close an account that breaks these terms, and we will say why. Either way, you can request an export of your leads for 30 days after closing.

Changes and the law

If these terms change in a way that matters, the date above changes and account holders are told by email. Continuing to use Dibs after that means you accept the change. These terms are a contract with Hello DIBS Inc., governed by the laws of the State of Florida, United States, and disputes belong to the courts there.

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