terms of service

Privacy policy

Last updated 6 August 2026

This is written in plain language on purpose, and it is the real policy, not a summary of one. Dibs is run by Hello DIBS Inc., and "we" below means that company. Two kinds of people end up here: someone who asked a moving company for an estimate through one of our forms, and a moving company that uses Dibs. Both are covered below.

If you asked for a moving estimate

You filled in a form on a moving company's website, or on an estimate page we host for them. Dibs built that form and runs it on the moving company's behalf. The company named on the form is who your information is for.

What we collect

• What you typed: your name, phone number, email if you gave one, where you are moving from and to, the type and size of the move, and your preferred date.
• How the form was used: which steps were viewed and completed, a random session identifier, your device type, and the page the form was on. This tells the moving company how their form performs. It does not identify you beyond what you typed.

What happens with it

• Your request goes to the moving company you contacted: to their email, their dashboard, and their booking system if they use one.
• If you ticked the consent box, that company may call and text you about your estimate, including through an automated assistant that calls back on their behalf. That consent is not a condition of buying anything, and replying STOP to a text stops the texts.
• Calls with the assistant may be recorded so the moving company can hear what you asked for.

What we never do

• We do not sell your information. Not to anyone, not in aggregate that could identify you.
• We do not pass your details to any moving company other than the one you contacted.
• We do not use advertising cookies or trackers. The form stores a small first-party identifier in your browser so it can remember your progress, and that is all.

To see, change or delete your information

Ask the moving company you contacted, since the request is theirs, or email us at hello@hellodibs.com and we will handle it within 30 days. Either route works. You do not need an account, a form, or a reason.

If you run a moving company on Dibs

What we collect

• Account details: your company name, email address, and the settings you choose.
• Your leads: everything above, held for you and shown in your dashboard.
• Usage: how your form performs, so your dashboard can show it.
• Billing details, if you buy a paid feature, handled by Stripe. Card numbers never touch our servers.

Benchmarks

We use anonymized, aggregated numbers across all companies on Dibs, for example "a typical moving website turns 2 of 100 visitors into a lead", to improve the product and to publish benchmarks. Nothing in those numbers identifies your company or your customers.

Who processes data for us

Dibs runs on a small set of service providers, each doing one job: Supabase (database and hosting), Vercel (web hosting), Twilio (phone calls and texts), Retell (the AI voice assistant), Brevo (email delivery), Google (address suggestions while typing), and Stripe (payments). Each receives only what its job needs. Data is stored in the United States. If you are in Canada, your information may be processed in the United States under this policy.

How long we keep things

Leads are kept for as long as the moving company's account is active, because they are that company's customer records. Form analytics are kept to compute long-term statistics. If a company leaves Dibs, they can take their leads with them and ask us to delete the rest.

Children

Dibs is for moving businesses and their adult customers. It is not directed at anyone under 16, and we do not knowingly collect information from them.

Changes

If this policy changes in a way that matters, the date at the top changes and account holders are told by email. We will not quietly widen what we do with your information.

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